(4.3 / 5)2506+ Ratings

Turtle Fur Reviews

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Overall Rating

4.3

14 Reviews

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About Turtle Fur

Turtle Fur is a leading outdoor headwear and accessories brand in the outdoor, snow sports, and lifestyle markets. Over 50% of their products are made with sustainable fabrics. They offer a variety of products including hats, beanies, neckwear, and more. Some of their popular items include the Wyatt Beanie, made of acrylic, and the Holly Headband, made of a recycled polyester blend. They also offer a Merino Wool with TENCEL MaxClava and a Recycled Galway. They have a commitment to environmental sustainability and diversity, and they give back to the community through their Project Warmth initiative, which helps those in need stay warm. They offer customer service to answer questions about their products, orders, and the company. They also provide a product warranty, with responsibility for defects limited to repair or replacement service. Turtle Fur is proud to be a Certified B Corp, committing to supporting access to the outdoors for all, investing in product sustainability, reducing waste, and collaborating as a force for good.

Turtle Fur Pros & Cons

Pros:

Customer Satisfaction: Turtle Fur aims to ensure customer satisfaction with their purchases, offering a return policy for unworn products with tags attached within 30 days of receipt.
Warranty: Products are warranted against defects in materials and workmanship for a period of 90 days from the date of retail purchase by the original owner.
Payment Methods: Accepts various payment methods, including PayPal.
Discounts and Coupons: Offers free 2-day shipping on orders over $50 and various discount codes for savings.
Certified B Corp: Proud to be a Certified B Corp, indicating a commitment to social and environmental responsibility.

Cons:

Mixed Reviews: Turtle Fur has a mix of reviews among shoppers, with an average rating of 2.9 stars on Knoji.
Product Quality Issues: Some customers have reported that some products are great while others are garbage.
Limited Customer Service Hours: Customer service is available from Monday to Friday, 09:00 - 16:00.

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Turtle Fur Customer Reviews (14)

0/5

Khazimat Rushisvili

Verified Buyer

Jul 25, 2023

William Perry

Verified Buyer

Jul 25, 2023

Whitney Masaev

Verified Buyer

Jul 25, 2023

Jonathan Mann

Verified Buyer

Jul 25, 2023

Annett Thalberg

Verified Buyer

Jul 24, 2023

Aya Beaulac

Verified Buyer

Jul 24, 2023

Charles Conway

Verified Buyer

Jul 24, 2023

Oliver Law

Verified Buyer

Jul 23, 2023

Celia van Domselaar

Verified Buyer

Jul 23, 2023

Bradley Gough

Verified Buyer

Jul 22, 2023

Turtle Fur Customer’s Q&A

No question yet

Turtle Fur Features and Benefits

Key Features and Benefits of Turtle Fur Products:

Warmth and Comfort:
- Double-Layer Construction: Many products, such as the Turtle Fur Youth Chelonia 150: Double-Layer Neck and Turtle Fur Micro Fur Fleece Kyle Overhood, feature double-layer designs for enhanced warmth and comfort.
Breathable and Quick-Drying Fabrics:
- Comfort Shell Fabric: Products like the Turtle Fur Comfort Shell Classic Quantum - Solid and Turtle Fur Comfort Shell Classic MaxClava - Print are made from breathable, quick-drying Comfort Shell fabric, ensuring performance in various weather conditions.
Custom Fit:
- Internal Cinch Cord: The Turtle Fur Micro Fur Fleece Kyle Overhood features an internal cinch cord for a custom fit, allowing users to adjust the coverage around the face and neck.
Versatile Designs:
- Striped Beanie: The Turtle Fur Lambswool Rufus Beanie and Turtle Fur Youth Chelonia 150: Shellaclava are striped beanies that provide both style and functionality, suitable for various outdoor activities.
Environmental and Social Responsibility:
- Sustainable Packaging: Turtle Fur has implemented sustainable packaging that reduces material consumption by 27%, aligning with their mission of promoting environmentally conscious living.
Performance Fabrics:
- New Winter Fabrics: Turtle Fur offers new winter fabrics like Comfort Lush, Carefree Merino Wool, and Yak Wool, each designed to provide superior performance and comfort in cold weather conditions.
Inspiring Outdoor Lifestyle:
- Mission to Promote Well-being: The brand aims to inspire an outdoor lifestyle by creating comfortable products that support physical and mental well-being, encouraging users to "step outside their shell" and embrace outdoor adventures.

Turtle Fur Pricing

Turtle Fur products on turtlefur.com are priced as follows:

Double-Layer Neck Warmer: $20.
Chelonia 150 Classic Fleece Double-Layer Headband: $16.
Original Fleece Turtle Band Triple-Layer Heavyweight Headband: $16.
Brain Shroud Low Profile Skull Cap: $25.
Turtle Fur Youth Shellaclava Chelonia 150 Fleece Neck Warmer: $22.93.

For more detailed pricing and availability, visit turtlefur.com or Amazon.com.

About Turtlefur.com Payment Method?

Turtlefur.com accepts various payment methods. Customers can make payments using PayPal. All applicable sales tax will be refunded in the original form of payment for returns. However, orders placed using a gift certificate retrieved from an online deal site cannot be refunded. Please note that this information is subject to change and it's always a good idea to check the official website for the most up-to-date information.

Turtle Fur FAQs

Turtle Fur Alternatives

Based on the provided information, the top 5 competitors of turtlefur.com are:

Smartwool.com
Pistildesigns.com
Patagonia.com
Duckworthco.com

For a more comprehensive list, you would need to consult additional sources or the website itself. However, these four are identified as top competitors in September 2024.

Turtlefur.com Return Policy?

Turtle Fur aims to ensure customer satisfaction with their purchases. Any unworn product with tags attached may be returned within 30 days of receipt. The product and all applicable sales tax will be refunded in the original form of payment. However, orders placed using a gift certificate retrieved from an online deal site cannot be refunded. To start the returns process, a form needs to be filled out on their website. If the item is eligible to be returned, customer service reps will send a label to print at home. For Canadian & international neighbors, contact Customer Service to obtain a prepaid return label or returns information.

In terms of warranty, Turtle Fur warrants their products against defects in materials and workmanship under normal use for a period of 90 days from the date of retail purchase by the original owner. If a product defect arises and a valid claim is received within the Warranty Period, they will replace the defective product with the same style or a product of similar value.

Unfortunately, the shipping policy details were not found. If you need more information, it's recommended to contact Turtle Fur directly.

How do I contact Turtle Fur customer service?

To get in touch with Turtle Fur customer service, one can use the following methods:

Email: cust_serv@turtlefur.com
Phone: Toll Free: 800-526-3257 (800-52-necks)
Address: 146 Industrial Park Drive, Morrisville, VT 05661, USA Please note that the customer service hours are from Monday to Friday, 09:00 - 16:00. For any questions, feedback, or to place an order, these contact details can be used.